J.D. Power and Associates released a study that said that Canon ranked the highest in customer satisfaction. First of all, I didn’t know that J.D. Power and Associates did anything besides give awards to crappy Dodges. Second of all, it’s not too surprising that Canon had the highest satisfaction. We’ve seen that for years and once you buy a Canon you are pretty easily converted.

What is surprising is the rest of the results: Lexmark and Dell came in at third and fourth, respective. Canon scored 765 out of 1000 to win it, and right behind them was Ricoh at 764 (I guess all three Ricoh owners out there said they liked them). Then next was Lexmark with 757 points and Dell with 743. To say that out of 1000 points Canon is only 22 points better than Lexmark is pretty ridiculous. That’s like saying Canon is only 2% better. The results were based on a survey of “business and IT decision makers” and apparently they have differing opinions from home users. In addition to being pretty unpopular with home users, Lexmark and especially Dell have never really been known for business machines. Dell makes laser printers, but they do not make any jumbo-sized copiers or laser printers that you might find in an office.

HP got 741 points and Epson was wayyy down the list with 692, only one point above last place finished Konica-Minolta. We know that Epson inkjets can be pretty tempermental, but apparently those IT decision makers had very little tolerance for them. The industry average was 741, so HP was 100% average and Epson was downright terrible. Epson isn’t really known for their laser products and most of their multifunction machines are not suited for business use, so that might explain their low ranking.

J.D. Power and Associates Reports: Canon Ranks Highest in Overall Business Customer Satisfaction With Printers [Press Release]