We have received an unusually high number of complaints about the Epson Stylus CX6000 on a post we did a while back. People started posting how their ink cartridges were running out very quickly (a matter of days) and then others started posting how they complained to Epson about the problem. Based on what a few commenters said, there seems to be a problem with the chips on the cartridges. There are errors on the chips that cause the printer to think that the cartridge is empty when in fact, it’s got plenty of ink left. A few people said that they were told by Epson that the ink levels would be fixed when they reached the 20% level. A few people got Epson to send them some new cartridges and one even got a new Epson printer out of it.

Here is what one of the commenters, Floyd, had to say:

I just received a call from Epson’s Customer Service Department. They told me that the problem isn’t with the printer itself. They say that it’s a programmimg error on the chips wihin the ink cartridges themselves. The error causes the printer’s indicators to report ink levels erroneously. It was stated that once the actual ink level reaches 20%, the problem would correct itself. He’s sending out a black cartridge to replace the one in the printer. I will continue to monitor this to see if what they told me is true.They state the error has been corrected and this will not happen in future cartridges.

At first, the problem with the CX6000 (and CX5000) was that the ink cartridges weren’t available anywhere. Now that they are available, they aren’t working.

HP 57 Ink Cartrdiges at Pacific Ink

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