Refilled Cartridges Not Recognized
Sometimes even when an ink cartridge has been refilled to capacity, your printer still registers it as empty. This is because your printer remembers that the cartridge was previously installed and it can only remember it as being empty. Part of this is due to technology put in place by printer manufacturers so that you will always have to buy new cartridges. Part of it is also that printers are just dumb and give us lots of errors for no reason.
Because there is no “official” way to fix this problem, you have to basically clear the printer’s memory to make it recognize that you are installing a full cartridge. If you have tried to install the refilled cartridge and you have done all you can to convince your printer that the cartridge isn’t still empty, then basically you just have to unplug your printer for a minute and then trying reinstalling again. You can read more about this process here, but it should fix this problem and it can potentially fix other annoying things your printer is doing.
Even though this article is from Australia where printer companies might run a little differently, it still applies to this situation. Someone was mad about their refilled cartridge not being recognized so they took Lexmark to court. Some secret agreement went down and the customer was happy, but in reality nothing changed in the grand scheme of things.
Ink stink [Sydney Morning Herald]
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May 13th, 2006 at 12:30 pm
This is a problem with many printers and the printer software. I have faced this problem too. I think that if we reconnect the printer, the problem is solved. I had to call in an engineer to fix the problem once. There are times when every machine starts to behave strangely. So, you don’t need to panic at those times.
September 8th, 2006 at 8:18 am
Why won’t my HP 97 color cartridge take a refill? The black HP94 does just fine. I’ve always been able to refill other color carts ie HP78. Is there something different about the ink conistancy or can the head be ruined if run without ink for a brief time?
Bi -
Sometimes cartridges can’t be refilled for reasons out of your control. Occasionally they will get worn out after one use, and you won’t really be able to tell because it’s an internal problem. This is very rare, but it can happen. What is more common is a cartridge drying out and then becoming blocked, so that even if you refill it, the ink won’t come out. This can happen in a matter of weeks once a cartridge is empty, so it’s important to refill as soon as a cartridge is empty.
You can try soaking your cartridge if there is ink in there that won’t come out.
September 14th, 2006 at 7:23 pm
My HP Photosmart 8450 says that my black cartridge (HP 94) is not compatible after I refilled it. I’ve tried unplugging my printer for several minutes many times with no luck at getting it to change its mind. Any other suggestions?
September 26th, 2006 at 12:17 pm
I have just bought some alternative replacement ink cartridges for Epson Stylus C66 and error message is ink cartridges not recognised. What can I do to override this?
Many Thanks
Any suggestions appreciated.
M
Margaret -
You can try cycling your printer to see if it clears the error messages. Typically an error message like that would mean that the cartridge is defective in some way, so if that is the case then you should see about exchanging them. If you had a message telling you that the cartridges were still empty, then that might be easier to fix, but if they are not recognized then the chips on the cartridges are probably defective.
December 13th, 2007 at 12:59 am
hi i just bought 6 new cartridges for my ip6700d. I have swopped the chips over and the printer is saying the cartridges are not recognised and the same colour is installed twice. help i really need it thankyou
February 26th, 2008 at 10:55 am
Hi there, I have a Canon Pro 9000 and I am having problem with it recognising a genuine cyan cartridge. It has also told told that two cyan cartridges are installed
Any suggestions.
Many thanks,
Roy